1.1. All Good(s) ordered will be delivered to the address specified by the customer.
1.2. Delivery charges vary according to location and the type of good(s) ordered in most cases this is free. For orders under £99.99 there will be a delivery charge, and charge will depend on the delivery location and the type of goods ordered.
1.3. When a customer’s order is ready for delivery, it will be delivered by our in-house two-man delivery team. Our delivery team will guarantee delivery to your doorstep or if needed we can deliver to and ensure placement of your good(s) in your chosen room(s). If you reside in an apartment or a block of flats, the delivery team will only able to deliver to the ground floor lobby of the building, unless they can access a lift. To ensure the health and safety of our delivery staff please ensure the entrance to your address and room is accessible and hazard free.
1.4. In addition to clause 1.3. if the premises where the customer has chosen to have their good(s) delivered to is not accessible, then the delivery team will only do a door step delivery.
1.5. In addition to clause 1.3., if the customer requests the delivery team to take the good(s) into their premises, the seller and the delivery team are not liable for any damages to the delivered good(s) and to the customer’s property (including but not limited to all types of fixtures, fittings, furniture and building structure) The customer must solely take responsibility for this action.
1.6. The seller is not obliged to remove existing pieces of furniture in the customers premises or to help make room for newly delivered products. Equally any old furniture will not be taken away unless it has been agreed with the seller beforehand. The customer is liable to organise and dispose of any unwanted furniture.
1.7. At the seller’s discretion, they may choose to clear away unwanted packaging from good(s) they have delivered. However, the seller is not obliged to do this.
1.8. The seller will not accept any blame or liability for customers removing or disposing of old beds or mattresses prior to delivery. Customers are advised to only dispose of old beds or mattresses after accepting the delivery of the new good(s) they have ordered.
1.9. Good(s) shall be deemed delivered once they are delivered to the address specified by the customer. All deliveries must be signed for by the customer or by the person authorised by the customer to take delivery of the good(s). The seller does not need to satisfy themselves that they person who accepts the delivery at the address the customer has provided, is the customer (or a person authorised by the customer). The seller will not be liable to the customer for non-delivery goods.
1.10. Where an order consists of more then one product, all items will be delivered at the same time once all products are available.
1.11. We do not offer free delivery anywhere off the UK mainland. We are unable to deliver to the Scottish Highlands or any other offshore islands.
1.12. Most orders in the UK that qualify for free delivery, will be delivered free of charge, however there are some postcodes where there will be a charge to deliver. Postcodes that will incur a charge include but not limited to: AB, CA, DD, DG, EH, G, FK, IP, KA, IV, KY, KW, LL, NR, PA, PH, DT, PL, EX, TR and TQ. The charge rate for delivery to these areas is currently set at £50.00. Delivery timescale for these areas is approximately within 10-15 working days. Please contact us before placing your order to determine a lead time on your delivery.
1.13. Once the good have been checked and are ready for delivery we will contact you to organise a delivery date.
1.14. Any delivery dates given to a customer are approximation only. Standard delivery lead time is 5-10 working days, although this can take up to 30 working days in some rare instances. The seller is not liable for any direct, indirect loss, cost, damages, charges or expenses caused directly or indirectly by any delay in delivery of good(s).
1.15. On the date of delivery, the customer will be notified by the seller of the time they aim to deliver the good(s). We aim to deliver all our items between the hours of 7am and 9pm. Any dates and times quoted for delivery of the good(s) are approximate only. The good(s) may be delivered to you in advance or after of any estimated delivery time, giving you reasonable notice.
11.16. Deliveries are made to customers 7 days a week. The seller may choose to exclude some bank holidays and public holidays from this schedule. Please note that all deliveries are subject to good road/weather conditions. The seller cannot be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.
1.17. The seller will not be liable to pay any form of compensation for late or failed deliveries. This also includes but not limited to any time taken off work to accept delivery or loss of income for rental properties.
1.18. If the customer wishes to cancel an order after the delivery has been missed, at the time of delivery by returning the goods with the delivery driver or whilst your item is out for delivery, a cancellation fee will apply.
1.19. If an order that has been booked in for delivery needs to rearranged, delivery alterations will only be accepted before 12.00pm the day before the agreed day of delivery. Delivery alterations after this time will be subject to rearrangement fee.
1.20. Please note that if you request a call prior to delivery, this cannot be guaranteed. Our delivery times are outlined above.
1.21. If the good(s) are to be delivered to another address other than the registered cardholder address, proof of address will be required.
1.22. When the delivery has been concluded by the seller and the customer has signed to accept the delivery, the customer will become the owner of the good(s) they have ordered. The customer will hold the good(s) at their own risk and the seller will not be liable for any losses or damages to the good(s) the customer holds, as it will be their property.
1.23. For whatever reason the customer is not able to accept delivery on the date agreed and chooses to have the delivery delivered to a safe place or another address without them being present, the customer is obliged to leave a signed note to instruct our delivery team and a written authorisation must be sent to the seller via email.
1.24. Where a delivery date has been agreed between the seller and the customer for good(s) to be delivered, but the customer is not present to receive the delivery, the seller reserves the right to charge the customer to cover the cost of failed delivery. This charge depends on the weight and size of the item(s).
1.25. If the customer fails to accept delivery on the agreed delivery date, the seller reserves the right to charge the customer to cover the cost of the failed delivery. This charge depends on the weight and size of the item(s).
1.26. The seller at its discretion may accept a return of product(s) if the customer is dissatisfied with their order. The customer must notify the seller via email of their wish to return the product(s). This must be done within 14 days of the products being delivered. The product(s) that the customer wishes to return must not be used and must be in its original packaging. Any product(s) that are not in their original packaging will be deemed used and will therefore not be returnable.
1.27. In addition to clause 1.26., if the seller needs to arrange a collection of the product(s) the customer wishes to return. The seller is obliged to ask the customer for a collection fee. In such instance any refund that may be due will be reduced by the cost of collection.
1.28. In addition to clause 1.27., any money which the customer has paid minus the cost of collection will be refunded within 30 days provided that the seller receives the goods in the same condition they were in at the time of delivery to the customer, in their original packaging. Items which are not adequately packaged at time of collection will not be collected and a charge of £30 will be levied to cover cost of failed collection.
1.29. In the event of a wrong size product(s) being received, the Customer must inform the seller by telephone or in writing within 24 hours of the delivery. The seller will not be liable or obliged to offer any compensation for any loss or disappointment.
1.30. Upon delivery the customer is obliged to carefully examine the good(s) received. In the event that, upon careful examination the customer discovers shortages or defects to the good(s) they have received. The customer is obliged to notify the delivery team whilst they are present and must notify the seller via email, within 24 hours of receiving the goods. It is at the seller’s discretion to compensate the customer. Any good(s) the customer believes to be damaged or defective must be kept in its original packaging and must not be used. Any product(s) that are not in their original packaging will be deemed used and will therefore not be refunded or exchanged.
1.31. In addition to clause 1.30. if the customer fails to notify the seller, then the seller will no longer be liable for any shortages or defects of the good(s) delivered.
1.32. In addition to clause 1.30. and clause 1.31., the customer is liable to check that all fittings or component parts of a product(s) are present at the time of delivery. The seller will not be liable for any additional cost that may incur to the customer due to missing or damaged items or parts.